Privacy policy
Last updated November 11, 2026
Your Plumbing Partner ("we", "us") connects homeowners with independently owned, licensed plumbing businesses, and provides back-office services to those businesses. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website, our phone lines, our text messages and our emails.
Information we collect
Information you give us
- Contact details: your name, phone number, email address and service address.
- Details about the job: the problem in your words, photos you send, access notes such as a gate code, and whether you own or rent the home.
- Messages you send through our website form, by text or by email.
- For plumbers: business name, licence details and information needed to provide our services.
Phone calls
Calls to our numbers are answered by an AI assistant on behalf of Your Plumbing Partner and the plumbers we work with. Calls may be recorded and transcribed so we can book your job accurately, pass the right details to your plumber, and check the quality of our service. If you'd rather speak with a person, ask on the call and we'll arrange a callback.
Information collected automatically
When you call, we receive your caller ID. When you use our website, our hosting provider receives standard technical information such as your IP address, browser type and the pages you visit. We don't use advertising cookies or sell browsing data.
Payments
Card payments are handled by our payment processor. We don't store full card numbers.
How we use your information
- To match you with a licensed plumber who covers your address, and to book, confirm and remind you about appointments.
- To send quotes, invoices and receipts, and to take payment.
- To answer your questions and follow up after a job.
- To send marketing messages, only where you've agreed to receive them.
- To keep our service safe, prevent fraud and meet legal obligations.
- To improve our service, for example by reviewing call transcripts.
Who we share it with
- Your plumber. The licensed plumbing business we match you with receives the details it needs to do the job. That business is responsible for the work it performs.
- Service providers who help us run the service, such as our phone and texting carriers, AI voice provider, hosting, email, payment processing and accounting software. They may use your information only to provide services to us.
- Legal reasons. When required by law, or to protect the rights and safety of our customers, plumbers or the public.
- Business changes. If our business is sold or reorganized, your information may transfer as part of that, under this policy.
We do not sell your personal information.
Text messages and your mobile number
We send text messages only to people who have agreed to receive them, for example by checking a box on our website form or asking us to text them during a call. Texts about your request or appointment and marketing texts are separate choices, and neither is a condition of purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except with the service providers that deliver our messages, such as our texting carrier, and only so they can deliver them.
You can opt out at any time by replying STOP to any message. Reply HELP for help. See our Text message terms for details.
Emails
Marketing emails include an unsubscribe link. Unsubscribing doesn't stop emails about a job you've booked, such as confirmations and receipts.
How long we keep it
We keep job, invoice and payment records for as long as the law requires for tax and licensing purposes, generally up to seven years. Call recordings and transcripts are kept only as long as we need them to provide and improve the service. Consent records are kept for as long as needed to show that you agreed to receive messages.
How we protect it
We use encryption in transit, access controls and reputable cloud providers to protect your information. No system is perfectly secure, so please contact us if you think something is wrong.
Your choices
- Ask what information we hold about you, or ask us to correct or delete it, by emailing privacy@yourplumbingpartner.com. We may need to keep some records where the law requires it.
- Stop texts by replying STOP, and stop marketing emails with the unsubscribe link.
Children
Our service is for adults. We don't knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. We'll post the new version here with a new "last updated" date, and tell you about significant changes where required.
Contact us
Email privacy@yourplumbingpartner.com or call (877) 813-4469.