Terms of service

Last updated November 11, 2026

These terms apply when you use the Your Plumbing Partner website, call our numbers, or receive our text messages and emails. By using them, you agree to these terms.

What we do

Your Plumbing Partner connects homeowners with independently owned, licensed plumbing businesses, and provides booking, phone answering and other back-office services to those businesses.

We are not a plumbing contractor. Plumbing work is performed by, and contracted with, the licensed plumbing business you're matched with. That business is responsible for its work, its pricing and its warranties. Its name and licence number appear on every quote and invoice.

Pricing

Any fee we tell you about before a visit, such as a diagnostic or emergency call-out fee, is the plumber's fee. For any other work, your plumber gives you a firm price on site before work starts. You decide whether to go ahead.

Appointments

Appointments are given as an arrival window. Please let us know as early as you can if you need to cancel or change a booking. Your plumber may have their own cancellation terms, which they'll tell you about.

Emergencies and safety

If you smell gas, see sparking, or have water near electrics, leave the property and call 911 or your gas company from outside. We can't give safety or repair advice beyond the basic steps your plumber has approved, and we can't diagnose a problem over the phone.

Our AI assistant

Calls may be answered by an AI assistant that books jobs and passes details to your plumber. Calls may be recorded and transcribed, as described in our Privacy policy. You can ask for a callback from a person at any time.

Text message terms

These terms apply to text messages from Your Plumbing Partner, including messages sent on behalf of the plumber you're matched with.

  • Appointment and service texts: booking confirmations, arrival updates, quotes, invoices, payment receipts and follow-ups about your job. You receive these only if you agree, for example on our website form or during a call.
  • Marketing texts: occasional offers and seasonal maintenance tips, up to 4 messages a month. You receive these only if you separately agree. Agreeing is never a condition of purchase.
  • Frequency: message frequency varies depending on your requests and appointments.
  • Cost: message and data rates may apply, depending on your mobile plan.
  • Opting out: reply STOP to any message to stop receiving texts. You'll get one message confirming you've opted out. To start again, reply START.
  • Help: reply HELP for help, email hello@yourplumbingpartner.com, or call (877) 813-4469.
  • Carriers: mobile carriers are not liable for delayed or undelivered messages.
  • Privacy: we never share your mobile number or text message consent with third parties for their marketing. See our Privacy policy.

Using our website

Please give accurate information when you contact us, and don't misuse our website, phone lines or messages, for example by sending spam or trying to access systems you're not allowed to.

Limitation of liability

To the extent allowed by law, Your Plumbing Partner isn't liable for the plumbing work performed by the independent plumbing businesses we connect you with, or for indirect or consequential losses arising from use of our website, phone lines or messages. Nothing in these terms limits rights you have under the consumer protection laws of your state or under federal law.

Governing law

These terms are governed by the laws of the State of Florida.

Changes

We may update these terms from time to time. We'll post the new version here with a new "last updated" date.

Contact us

Email hello@yourplumbingpartner.com or call (877) 813-4469.